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18+ Betting on hb99 is strictly prohibited for anyone under 18 years of age. If you feel you have a problem, seek help right away.
Responsible Gaming

Hb99 Responsible Gaming

Betting is for fun — not stress. hb99 believes that safe, responsible play is the best play. Your well-being always comes first.

24/7 Support Services
18+ Age Restriction Policy
6 Protection Tools
100% Privacy

What is responsible gaming and why does it matter

Online betting is a form of entertainment. But when it starts to spiral out of control, it can have a serious impact on your family, finances, and mental health. At hb99, we believe responsible gaming means knowing your limits and enjoying yourself within them.

Hb99 provides a range of protective tools and support services to ensure the well-being of every member. Our responsible gaming policy is more than just a list of rules — it's a commitment to each and every one of our members.

Millions of people across Bangladesh enjoy online betting — many purely for fun or entertainment. But for some, what starts as a hobby can gradually become a problem. hb99 wants every member to stay aware of those risks and to get the right support when they need it.

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Hb99's Responsible Gaming Commitment

We are committed to ensuring every member can play safely and enjoyably. If problems arise, we're here with you.

hb99 follows international responsible gaming standards. Our team works around the clock to protect our members.

Remember: betting should never be treated as a source of income. Only play with money you can afford to lose.

Core Principles of Responsible Gaming

Six principles we follow to ensure safe betting at hb99

Age Verification
Every member's age is strictly verified during registration on hb99. No one under 18 is permitted to use our platform. A national ID is mandatory as part of the KYC process.
Setting Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. To increase the limit, a 7-day waiting period applies.
Session Time Limit
To support responsible gaming, you can set a daily limit on how many hours you play. Once that time is up, the platform will automatically log you out.
Cooling-Off Period
If you feel like you need a break, you can set a cooling-off period anywhere from 24 hours to 6 weeks. During this time, your account will be temporarily suspended and no betting will be possible.
Self-Exclusion
If you feel betting is having a negative impact on your life, you can opt for self-exclusion for a period of 6 months to 5 years. Your account will remain permanently locked for the duration.
24/7 Support
Our Responsible Gaming team is here for you 24/7, every day of the week. For any concerns, contact us right away at support@hb99.click.

Warning Signs of Problem Betting

Seek help immediately if you notice any of the following signs

1
Placing more bets to chase back losses is known as "chasing losses" — and it's one of the first warning signs of a problem.
2
You are consistently spending beyond your betting budget and breaking promises to yourself every time.
3
You are spending more time betting at the expense of family, friends, or work — and hiding it.
4
You feel restless, irritable, or mentally uncomfortable when you are unable to bet.
5
Money meant for essential expenses — such as rent, food, or your child's education — is being spent on betting.
6
You are betting with borrowed money or funds from others and are unable to pay it back.
7
You have tried to stop betting but keep failing — this is a clear sign of dependency.
8
You feel anxious and exhilarated when winning, and deeply depressed or angry when losing.

Self-Assessment Questionnaire

Be honest with yourself — these questions are just for you

1
Have you spent more than your set budget on betting in the past month?
2
Have your family or loved ones expressed concern about how much you're betting?
3
Do you keep your betting a secret or hide how much you're actually playing?
4
Do you feel irritable or restless when you're unable to place a bet?
5
Have you ever taken out a loan or dipped into your savings to fund your betting?
6
Do you bet more to try to recover money you've lost?
7
Is betting affecting your work, studies, or relationships?

If you answered "yes" to two or more of the questions above, please reach out to our support team. Seeking help is not a weakness — it takes courage.

Hb99 Protection Tools

Your betting, your control — use these tools whenever you need them

Deposit Limit
Set your own daily, weekly, or monthly deposit limits. Reductions take effect immediately, but increases require a 7-day waiting period.
Loss Limit
Set a cap on how much you can lose within a given period. Once the limit is reached, betting will stop automatically.
Session Time Limit
Set a daily limit on how long you spend on the platform. When your time is up, you'll get a reminder and be logged out automatically.
Reality Check
You'll receive pop-up notifications at regular intervals letting you know how long you've been playing and how much you've won or lost.
Cooling-Off Period
Take a break lasting anywhere from 1 day to 6 weeks. During this time, your account will be inaccessible and no betting will be possible.
Permanent Self-Exclusion
Suspend your account for 6 months to 5 years, or permanently. Once self-exclusion is activated, it cannot be cancelled before the set period ends.

To use these tools, go to your account settings or email us directly at support@hb99.click. Our team will get back to you with the support you need within 24 hours.

Steps to Getting Support

If you're struggling, don't wait — take these steps now

1
Know yourself
Be honest with yourself using the self-assessment questionnaire above. Acknowledging a problem is the first step toward solving it.
2
Limit or stop your betting
Use our protection tools to set deposit limits or take a cooling-off period. If needed, you can also opt for permanent self-exclusion.
3
Contact Us
Email us at support@hb99.click. Our responsible gaming team will listen to your concerns in complete confidence and provide the support you need.
4
Seek Professional Help
If needed, reach out to a mental health professional or counselor. We can connect you with the right resources.
5
Tell Someone You Trust
Let a family member or trusted friend know what you're going through. Their support can make recovery much easier.

The Golden Rules of Responsible Betting

Stick to these simple rules and betting will always stay enjoyable

Decide how much you can afford to spend before you start betting. This budget should only come from money you can afford to lose without affecting your daily life. Keeping your betting budget to no more than 5% of your monthly income is a reasonable guideline.

Betting is never a source of income or a solution to financial problems. Think of it the way you would a movie or a sport — pure entertainment. With that mindset, neither winning nor losing will have an outsized effect on you.

Chasing losses by continuing to bet is one of the most dangerous habits you can develop. Accept the loss, stop when your budget runs out, and wait for another day.

Avoid long, uninterrupted betting sessions. Take at least a 15-minute break every hour. Spend time with family, go for a walk, or do something else. A balanced lifestyle keeps betting in check.

If you feel the need to hide your betting, that's a sign something isn't right. Responsible bettors are open with their families. Keep it transparent.

Minor Protection Policy

Betting by anyone under 18 is strictly prohibited on hb99

18+
Strict Age Verification Policy
Age verification may be required at registration and at any time while using hb99
  • Age verification using a National ID or passport is mandatory at the time of registration.
  • Re-verification may be requested at any time for accounts flagged as suspicious.
  • Accounts belonging to minors are closed immediately and all deposited funds are returned.
  • If minors are present in your household, parents and guardians are encouraged to use parental control software on their devices.
  • Never share your account login details with anyone — especially minors.
  • If you see any minor using hb99, please report it to support@hb99.click immediately.

Frequently Asked Questions on Responsible Gaming

Questions our members ask the most

Yes, you can set a deposit limit at any time through your account settings on hb99. You can choose a daily, weekly, or monthly limit. Reductions take effect immediately, but increasing a limit requires a 7-day waiting period.

Once your self-exclusion period ends, you can apply to reactivate your account. Our team will speak with you first to make sure you're ready to play responsibly. There's no pressure.

Third parties cannot directly impose limits on your account, but if a family member contacts us, we'll do our best to assist them appropriately. We take family concerns seriously.

Yes, using responsible gaming tools has no impact on your bonuses or promotions. However, you will not be able to activate new bonuses while under self-exclusion or a cooling-off period.

Yes. The World Health Organization (WHO) recognizes betting addiction as a mental health condition. It's not something to be ashamed of — it's something that can be treated. With the right support, full recovery is possible.

Yes, hb99 monitors for unusual betting patterns to protect its members. If a member's behaviour appears problematic, our team will proactively offer support. All monitoring is completely confidential.
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Play responsibly, play with joy

Join hb99 — where your safety and enjoyment are both our priority. Claim your welcome bonus and play responsibly.

Register Now Log In
18+ only. Play responsibly. If you need help, reach out immediately.
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